Refund Policy

1. General Policy

Hatch Dream Academy aims to provide clear information about course fees, batches, services and applicable payment conditions before enrolment.

Refund eligibility depends on the course, batch, payment terms and circumstances applicable to the student's enrolment.

2. Before Enrolment

Students and parents/guardians are encouraged to review the course details, batch information, duration, applicable fees and other conditions before making payment.

3. Cancellation Requests

A student or parent/guardian who wishes to cancel an enrolment should contact Hatch Dream Academy using the official contact details provided on the website.

Cancellation requests should include the student's name, registered mobile number, course or batch details and relevant payment information.

4. Refund Eligibility

Where a refund is applicable, the request will be reviewed based on the applicable course or batch terms communicated at the time of enrolment.

Amounts already used for services, classes, materials or other non-recoverable services may be treated according to the applicable enrolment terms.

5. Non-Refundable Charges

Any charges specifically identified as non-refundable at the time of enrolment will not ordinarily be eligible for refund, subject to applicable law.

6. Course or Batch Changes

Requests to change a course, batch or service may be considered separately from a refund request and will depend on availability, applicable fees and the conditions communicated by Hatch Dream Academy.

7. Duplicate or Incorrect Payments

If you believe that a payment was made twice or an incorrect amount was charged, please contact us with the relevant transaction details. We will review the transaction and take appropriate action where a payment error is confirmed.

8. Refund Processing

Where a refund is approved, the refund will generally be processed using the applicable payment method or another appropriate method communicated by Hatch Dream Academy.

The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.

9. Refund Review

Submission of a refund request does not automatically guarantee approval. Each request may be reviewed based on the relevant enrolment and payment information.

10. Contact Us

For refund or cancellation queries, please contact Hatch Dream Academy through the official contact details provided on our website.